Returns & Exchanges

Store Credit Only — No Refunds

At TURNLUCK, we believe your jewelry should be as unique as you are. Because our pieces are designed for body piercing, we follow strict return guidelines for hygiene and safety reasons.

We do not offer refunds. Eligible returns are accepted for Store Credit Only.

Return Requirements

To be eligible for Store Credit, your return must meet all of the following requirements:

• The item must be in its original, unopened, and sealed packaging.

• The item must be unused and unworn.

• The returned item must be received within 30 days of the delivery date.*

• Orders paid with Afterpay are Final Sale and are not eligible for returns or Store Credit.

Final Sale Items

The following items are Final Sale and cannot be returned or exchanged:

• 14K Gold jewelry

• Sterling Silver jewelry

• Custom or Personalized jewelry

• Items with product numbers beginning with AU-, G-, or CU-

All sales are final on these items.

Return Shipping Fee

A $4.99 shipping fee will be deducted from your Store Credit.

How to Request a Return

Before sending your item back, please email us at orders@turnluck.com during our business hours:

Monday–Friday, 9:00 AM–5:00 PM EST

Please include:

• Order Number

• Item(s) you would like to return

• Condition of the item(s)

• Reason for the return

Our customer service team will review your request and respond within 24–48 business hours.

Please note that we are closed on Saturdays, Sundays, and all major holidays.

Return Inspection

Once your return is received, our team will inspect the item to ensure it meets our return requirements.

If your return is approved, your Store Credit will be issued.

If the item does not meet our return requirements, the return may be denied.

Important Note

For hygiene and safety reasons, please do not send back any jewelry before receiving return instructions from our team.

*The 30-day return period is based on the date your order is marked as delivered.